Improve & Manage Contact Center Performance
- Reports Includes: Evaluation, scoring, silent monitoring and screen capturing.
- Reporting Tool: Web-based application platform has a privately owned scoring form designer.
- Ease of Use: Create scoring forms using the drag & drop method.
- RFE (Request for Evaluation): Create your own business rules for distributing agent evaluation tasks for supervisors.
- Recording & Scoring Statistics: Multiple out-of-the-box report templates which cover most reporting needs.
- Templates: Create your own report templates to meet your organization’s rules.
- Calibration: Keep all evaluators synchronized throughout the organization
