Avdor CIS Call Recording Solution for Mitel
Avdor CIS is an authorized Mitel partner, offering full integration with Mitel’s systems. CIS addresses the requirements of business owners and organizations around the world for a customized recording system that answers their needs.
We enable Mitel recording solutions to record telephone conversations as part of normal business operations, complying with industry specific or regional standards such as PCI DSS and MiFID II demands.
There are many customized functions that have been created and adapted over the years by CIS for its customers. For example, as an Avdor CIS client, you can choose between a continuous recording of all incoming / outgoing calls, and on-demand recording – simply by pressing a button.
Regulations that Affect Call Recording
Avdor CIS Call Recording Solution for Mitel
Compliance Features
- PCI DSS Compliance
- GDPR
- MiFID II / FCA
Features of the call recorder can be used to help comply with local regulations: Pause / Resume Recording
Meet Your Interaction Recording Needs
Voice, Screen, Mobile Calls & text in an All-in-One system
Crystal Quality Mitel IP Recording Principles
- As a unique recording solution dedicated to Mitel, Crystal Quality is simulated as a group of virtual SIP extensions and get RTP (Voice Stream) from iTurrets.
- Crystal Quality’s Proxy interacts with iCDS and iCMS, and uses CDR-Link of ICDS and iCMS to receive call event reports and call information through a specific channel, and can use the event reports as recording triggers.
- Once a channel conversation is started, the recording is triggered
- During a phone call, agents press a function key on their phone to start/stop call recording (a desk telephone or softphone)
