GLASSIX – Main benefits
At GLASSIX, the main emphasis is on the representative interface. With a unified and advanced system interface, representatives can provide service efficiently and simply on a wide variety of channels. In short, GLASSIX enhances the representative experience and thus improves the efficiency and productivity of service, sales, and support centers.
At GLASSIX, we understand that the integration between the various organizational systems is of paramount importance. Therefore a great deal of thought and effort has been invested in building an advanced API that enables developers inside and outside the organization to achieve integration in a simple and fast way.
In addition to transferring still images, the system enables real-time video calling.
The GLASSIX documents digital signature module fosters the construction of smart forms within the system and the signing up of customers in all channels: WhatsApp, email, SMS, chat, and others.
Managing multi-channel communication using GLASSIX does not require the installation of servers on the part of the organization nor the installation of an application on the part of the customer. In fact, the system operates in the cloud and can be set up in a very short period of time.
The management interface of the system allows the center’s managers to monitor in real-time and in retrospect to optimize activities and supervise employees.
Combined with customer surveys, Glassix will allow you to get a full estimation of your agents and services quality & customers satisfaction.
GLASSIX understands the importance of information security and the protection of sensitive and important information both of the organization and the customers. Thus, the system is secured with a variety of tools and various technological solutions including FW, antivirus, CDR, two-step authentication of users, and others.
