Essential Enterprise Solutions:
As an application running on the agent desktop, the unique Crystal Quality® agent application revolutionizes many aspects of the traditional recording system.
Contact center agents are required to provide first-rate customer service in business, required to interacts appropriately with customers – as they represent the voice of the company.
Recording calls and interactions for review and quality assurance is an important step towards achieving a high-quality customer service staff.
Improve Agent Performance:
- Agents or supervisors can initialize recordings on-demand.
- The agent can pause and resume recordings to block out sensitive data (such as credit card information- PCI compliance).
- XML based Built call scripting template with up to 20 fields that can be customized according to company business rules.
- Auto-popup when a call comes in, with all of the relevant information included.
- Add notes to call information.
- All data is collected and saved into a central database.
- Using Crystal Quality APIs enables seamless integration of Crystal Quality agent application into any third-party application.
- Enabled free seating by using agent ID based on Windows user login.
- Live view of call status.
- Standalone player for agent calls.
Here’s a view of CIS Call Recording Solutions Agent Personal Panel:
